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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nelson Cummings

August 26, 2026

5  out of  5
rating by Nelson Cummings
"What a really amazing employee. Grace is a really great person and committed to helping clients conscience to really focusing more on outstanding service. Having my own business. It's really difficult to find an amazing employee that really takes time she is a outstanding person give her a appreciation bonus 🙏💯"
We responded:
"Wow, thank you for the 5-star review, Nelson! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Linda Bass

August 26, 2026

5  out of  5
rating by Linda Bass
"I purchased car insurance. Everyone I spoke to at this branch has been very polite to me, very helpful answering my question. When I had a wreck they were there help me with all my needs. State Farm in general has always been very professional & helpful in all my insurance. Mandy agent has been patient with me even when the question seemed silly Thank you State Farm. Linda Bass"
We responded:
"Linda, thank you for the fantastic review! We’re always here to support you with your insurance needs in Winter Haven. "
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John Jones

August 25, 2026

5  out of  5
rating by John Jones
"Grace Griffis was professional and very helpful and courteous., she turned the negatively of getting car insurance into a very relaxing experience, what a wonderful employee you have , absolutely spectacular ⭐️⭐️⭐️⭐️⭐️⭐️⭐️, she deserves more than 5 stars, thank you Grace,..."
We responded:
"Thank you so much for the 5 stars, John! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Derek Williams

August 19, 2026

5  out of  5
rating by Derek Williams
"This place rocks! My last insurance company kept increasing the bill and I’ll admit, I was a little skeptical on the type of experience I would receive with State Farm, with it being a popular known company. I was extremely lucky to have Mandy as my agent. She explained everything to me how it is. No fancy terms or confusion. The process was a breeze. If only everything else in life was as such. Shout out to Mandy for sure!!! The absolute best. State Farm has my businesses & support."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Eric Owens

August 19, 2026

5  out of  5
rating by Eric Owens
"Mandy did a great job answering all of my questions. She is very knowledgeable and took the time to explain all my options."
We responded:
"Thank you for the 5-star review, Eric! We’re proud to serve the Winter Haven community and truly appreciate your support. "
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Mary McGill

August 12, 2026

5  out of  5
rating by Mary McGill
"Grace Griffs provided excellent, efficient and reliable customer service."
We responded:
"Mary, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Sharon Higbee

July 28, 2026

5  out of  5
rating by Sharon Higbee
"Brian was very amiable and willing to explain the details of my new policy."
We responded:
"Sharon, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tanya Kenney

July 20, 2026

5  out of  5
rating by Tanya Kenney
"I never thought to come to state farm because of the “he says” from other people, but I had to see for myself. I called and was asking question about the auto insurance, and the agent assured me that he can help me with coverage for my vehicle. The agent did a wonderful job and put my mind at eased. He was very knowledgeable on the policy information, and he explains to me what I was receiving and signing. My agent name is Mr. Bryan Soto Del Rosario.
Thank you, Mr. Bryan for everything, at this moment you help me find coverage for my car and eased the burden that I had on my shoulder for the last past week. Thanks again."
We responded:
"Tanya, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Arnold Thompson and Team "
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Frank Riley

July 15, 2026

5  out of  5
rating by Frank Riley
"I am so thankful for State farm agent miss Grace, she came through for me when I was struggling to find coverage, making many phone calls and finally, I got a break through at state farm, I just thank God that they were there for me."
We responded:
"Frank, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Gacela

July 14, 2026

5  out of  5
rating by Gacela
"Today we were able to save on my auth Ins thanks to my Ins Agent Bryan Soto. Also, Bryan was able to help us with the homeowner Insurance. Very professional and Friendly. Highly recommended."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Jessica Ramos

July 8, 2026

5  out of  5
rating by Jessica Ramos
"She was awesome"
We responded:
"Thank you so much for the 5-stars, Jessica! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Jesus Nardo Perdigon

June 24, 2026

5  out of  5
rating by Jesus Nardo Perdigon
"Excelente asistencia del representante Bryan. Con valiosas orientaciones para Que cualquier persona con deseos de recibir cotizacion economica se ajuste a State Farm. Gracias por su asistencia."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Maryann Renzulli

June 18, 2026

5  out of  5
rating by Maryann Renzulli
"A big shout out to "Mase Barker" at "State Farm Insurance" He really helped me out!! did all the Paperwork! made all the phone Calls, and was able to get us much better Lower Rates; for our new Home & Auto Insurance Policy.
My current company, was the worse, kept raising my rates!! for 3 yrs, with no explanation; No Customer Service to speak to: and Never even sent me the new 2026-2027 Policy Documents; just took the money out of my checking acct...with no notification!! Glad that Nightmare is over!!
Thank You! Again "Mase" Excellent Agent, and "Mr. Arnold Thompson", "State Farm Insurance". In Winter Haven, Florida. "The Best" and you will be greeted with a Cup of Coffee and Water too!! and a Great Staff!!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Arnold Thompson’s Team. "
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Carmen Del Pilar

June 17, 2026

5  out of  5
rating by Carmen Del Pilar
"Mr Bryan Soto agent for State Farm was patient and helpful finding and affordable insurance for me. I recommend you to call him if you need insurance. I’m very impressed with the professionalism and the attention to his customers."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Arnold Thompson’s Team. "
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Daniel Field

June 6, 2026

5  out of  5
rating by Daniel Field
"Good rates, and courteous handling of transition from old insurer."
We responded:
"Daniel, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Astryd Molina

May 4, 2026

5  out of  5
rating by Astryd Molina
"Grace was truly a pleasant help and answered all my questions as well with canceling and changing my insurance to my new vehicle. She helped with getting me the best deal and monthly for my Miata 2025 and even updated me when prices changed. I recommend Ms grace!!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Arnold Thompson’s Team. "
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Sarah solis

May 1, 2026

5  out of  5
rating by Sarah solis
"Had a great experience working with this team. From start to finish everyone was helpful and informative. Shout out to Mase who first quoted me with the best rate out of all the insurance companies I was looking at. Second gentleman that helped me, so sorry I forgot your name but you were very helpful and kind. And big shout out to Grace who was an absolute delight to work with. Really put me at ease explaining everything and being so patient with me. Love the fact that I have a local team to help me out in person if need be. Thank you guys again for all your help and for the very affordable car insurance. God bless!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Arnold Thompson’s Team here in Winter Haven . "
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Rai Marrero

April 29, 2026

5  out of  5
rating by Rai Marrero
"Mandy was very knowledgeable and helped me save on my auto and life insurance!"
We responded:
"Rai, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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D'Mario Revere

April 28, 2026

5  out of  5
rating by D'Mario Revere
"I had a great experience working with Mandy as I narrow down my insurance choices. She was knowledgeable, responsive, and took the time to explain all my options in a way that actually made sense. Instead of rushing the process, she made sure I understood my coverage and felt confident in my decisions.
Mandy was also very easy to communicate with—quick to answer questions and always professional. She found me a policy that fit both my needs and my budget, which I really appreciated. It’s clear she genuinely cares about her clients and goes the extra mile to make sure they’re taken care of.
I’d highly recommend Mandy to anyone looking for a reliable and trustworthy insurance agent."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Arnold Thompson’s Team. "
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Mia Mendoza

April 28, 2026

5  out of  5
rating by Mia Mendoza
"Mandy was so knowledgeable and a pleasure to work with. She helped me tremendously - will be recommending to friends and family!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Natalie Orj

April 28, 2026

5  out of  5
rating by Natalie Orj
"Mandy was very kind and patient. She answered all my questions and made sure I had the best experience ever!! I would recommend her 1000%"
We responded:
"Natalie, thank you for your wonderful review of State Farm Agent Arnold Thompson’s Team!"
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Sean Bruno

April 13, 2026

5  out of  5
rating by Sean Bruno
""Unbeatable service and savings! Mandy is the absolute best!!! She made the entire process seamless, clear, and easy to understand. Not only did she get me better coverage, but she also saved me money compared to my old provider. It's rare to find such high-level professionalism and responsiveness. Five stars!""
We responded:
"Sean, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Arnold Thompson’s Team is just a call or email away!"
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Jason Leininger

March 24, 2026

5  out of  5
rating by Jason Leininger
"Great experience! Jess was able to give a quick quote on auto insurance which was much cheaper than what we were paying currently. Very easy transition and would recommend to a friend!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Arnold Thompson’s Team. "
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Josh Bowman

March 20, 2026

5  out of  5
rating by Josh Bowman
"Outstanding service from Grace at State Farm. Lowered my insurance premium over $120 per month and facilitated a refund of $347 from my old insurance. All that and I have yet to mention I have better coverage. Going local matters & the customer service I received shows that."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Arnold Thompson’s Team. "
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Turlough

March 16, 2026

5  out of  5
rating by Turlough
"This review is more for my appreciation with how quickly my car was fixed immediately following a minor accident I was in recently. I reached out to claims and by the following Monday, I had my car in the shop and it was fixed within a few days. I appreciate my Fantastic State Farm Representative, Mandy Favors and everyone at State Farm for making it truly easy to get through this whole process!"
We responded:
"Wow, thank you for the 5-star review, Turlough! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"