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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Lopez

October 23, 2026

5  out of  5
rating by Chris Lopez
"Mace is a very good agent"
We responded:
"Hi Chris, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Arnold Thompson, Your State Farm Agent "
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Lina Blanc

October 21, 2026

5  out of  5
rating by Lina Blanc
"I love love love State Farm.. I can’t express enough how wonderful the team is.. customer service top notch.. today I called and spoke with Isabel and she didn’t disappoint.. she went above and beyond… keep up the good work Arnold you have a great team!"
We responded:
"Thanks so much for the fantastic rating, Lina! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Stephanie Mike

October 20, 2026

5  out of  5
rating by Stephanie Mike
"Isabel was kind, genuine and very professional. She patiently took the time to explain and make sure I understood all my coverages. Happy I chose this agent to provide my insurance needs."
We responded:
"Thank you so much for your kind review, Stephanie!  If you need insurance assistance, we are just an email or call away! - Arnold Thompson, your State Farm Agent   "
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tino perez

October 12, 2026

5  out of  5
rating by tino perez
"Isabel Was Very Nice She Help us and All are needs"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Hannah Sikorski

October 9, 2026

5  out of  5
rating by Hannah Sikorski
"Isabel was extremely sweet and very helpful!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Winter Haven. "
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Jeannine Theodore

October 7, 2026

5  out of  5
rating by Jeannine Theodore
"Mia is the best person she is very kind hearted she help with everything. I will recommend anyone to mia"
We responded:
"Thank you for the 5-star review of Arnold Thompson’s team - we really appreciate your kind words! "
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Sammuel Venant

October 7, 2026

5  out of  5
rating by Sammuel Venant
"Mia is a good person she help me to set up everything . I will recommend anyone to Mia"
We responded:
"Thank you so much for the 5 stars, Sammuel! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Mystery Beauty

October 5, 2026

5  out of  5
rating by Mystery Beauty
"Isabel was such a pleasure to speak with. She was very personable and showed interest in me as a customer by having conversations to make it more personal. Great experience! This is why I choose state farm!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Cordero Parram

October 2, 2026

5  out of  5
rating by Cordero Parram
"It was a very wonderful and outstanding experience working with Isabel Garay-Mesa, with my claims. It was a pleasure working with you"
We responded:
"Wow, thank you for the 5-star review, Cordero! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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H Harbridge

October 2, 2026

5  out of  5
rating by H Harbridge
"Isabel was amazing. She took very good care of helping me to get great coverage for my motorcycle. I would recommend her to anyone who needs assistance with State Farm. She made the experience memorable and loved getting to chat with her."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Cloe Rodgers

September 28, 2026

5  out of  5
rating by Cloe Rodgers
"Grace gave me exceptional service!"
We responded:
"Hi Cloe, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Winter Haven.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Arnold Thompson "
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dawn jones

September 28, 2026

5  out of  5
rating by dawn jones
"We had such a great experience working with Isabelle at State Farm! She helped us switch our insurance from Pennsylvania to Florida and made the entire process smooth and stress-free. She was extremely friendly, helpful, and took the time to find us a great deal. She even went above and beyond by offering information about a health policy after learning that I currently didn’t have health insurance. We really appreciated how personable and caring she was throughout the whole process. Highly recommend Isabelle to anyone looking for someone who truly cares about helping her customers!"
We responded:
"dawn, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Winter Haven insurance team! - Your State Farm Agent, Arnold Thompson "
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Lee Thomas

September 15, 2026

5  out of  5
rating by Lee Thomas
"This is the best insurance company I have dealt with in a long time Gracie and the staff is great people to work with I would recommend them and their company to anyone"
We responded:
"Lee, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Megan Case

September 10, 2026

5  out of  5
rating by Megan Case
"Mase, thank you for helping me today and making everything so easy with starting a new policy!! It’s ALWAYS a pleasure working with this location!!"
We responded:
"Thanks so much for the amazing review, Megan! We really appreciate your support here in Winter Haven. Just reach out anytime if you need us - we’re here for you. "
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jeffrey block

September 1, 2026

5  out of  5
rating by jeffrey block
"I was just fortunate enough to spend the last twenty minutes with an extremely fine young lady , who literally made me an offer?I could not refuse.
She offered me a very advantageous rate for auto insurance.The likes of which I have not heard in many years , for which I was extremely grateful.......
I hope her superiors and employer.Get to see this message because it is very sincere !
I consider her to be a fine representative of her company and a credit to the organization , and I strongly suggest that they be very careful and not let her out the door because her like will not be seen soon !!!!
🙂"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Winter Haven insurance team. "
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Nelson Cummings

August 26, 2026

5  out of  5
rating by Nelson Cummings
"What a really amazing employee. Grace is a really great person and committed to helping clients conscience to really focusing more on outstanding service. Having my own business. It's really difficult to find an amazing employee that really takes time she is a outstanding person give her a appreciation bonus 🙏💯"
We responded:
"Wow, thank you for the 5-star review, Nelson! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Linda Bass

August 26, 2026

5  out of  5
rating by Linda Bass
"I purchased car insurance. Everyone I spoke to at this branch has been very polite to me, very helpful answering my question. When I had a wreck they were there help me with all my needs. State Farm in general has always been very professional & helpful in all my insurance. Mandy agent has been patient with me even when the question seemed silly Thank you State Farm. Linda Bass"
We responded:
"Linda, thank you for the fantastic review! We’re always here to support you with your insurance needs in Winter Haven. "
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John Jones

August 25, 2026

5  out of  5
rating by John Jones
"Grace Griffis was professional and very helpful and courteous., she turned the negatively of getting car insurance into a very relaxing experience, what a wonderful employee you have , absolutely spectacular ⭐️⭐️⭐️⭐️⭐️⭐️⭐️, she deserves more than 5 stars, thank you Grace,..."
We responded:
"Thank you so much for the 5 stars, John! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Derek Williams

August 19, 2026

5  out of  5
rating by Derek Williams
"This place rocks! My last insurance company kept increasing the bill and I’ll admit, I was a little skeptical on the type of experience I would receive with State Farm, with it being a popular known company. I was extremely lucky to have Mandy as my agent. She explained everything to me how it is. No fancy terms or confusion. The process was a breeze. If only everything else in life was as such. Shout out to Mandy for sure!!! The absolute best. State Farm has my businesses & support."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Eric Owens

August 19, 2026

5  out of  5
rating by Eric Owens
"Mandy did a great job answering all of my questions. She is very knowledgeable and took the time to explain all my options."
We responded:
"Thank you for the 5-star review, Eric! We’re proud to serve the Winter Haven community and truly appreciate your support. "
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Mary McGill

August 12, 2026

5  out of  5
rating by Mary McGill
"Grace Griffs provided excellent, efficient and reliable customer service."
We responded:
"Mary, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Sharon Higbee

July 28, 2026

5  out of  5
rating by Sharon Higbee
"Brian was very amiable and willing to explain the details of my new policy."
We responded:
"Sharon, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tanya Kenney

July 20, 2026

5  out of  5
rating by Tanya Kenney
"I never thought to come to state farm because of the “he says” from other people, but I had to see for myself. I called and was asking question about the auto insurance, and the agent assured me that he can help me with coverage for my vehicle. The agent did a wonderful job and put my mind at eased. He was very knowledgeable on the policy information, and he explains to me what I was receiving and signing. My agent name is Mr. Bryan Soto Del Rosario.
Thank you, Mr. Bryan for everything, at this moment you help me find coverage for my car and eased the burden that I had on my shoulder for the last past week. Thanks again."
We responded:
"Tanya, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Arnold Thompson and Team "
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Frank Riley

July 15, 2026

5  out of  5
rating by Frank Riley
"I am so thankful for State farm agent miss Grace, she came through for me when I was struggling to find coverage, making many phone calls and finally, I got a break through at state farm, I just thank God that they were there for me."
We responded:
"Frank, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Gacela

July 14, 2026

5  out of  5
rating by Gacela
"Today we were able to save on my auth Ins thanks to my Ins Agent Bryan Soto. Also, Bryan was able to help us with the homeowner Insurance. Very professional and Friendly. Highly recommended."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."